Terms & Conditions

We are committed to providing safe, comfortable and high-quality sleeping bags for babies and children. On this page, you will find our Terms and Conditions, so you know exactly what to expect when placing an order on viBBoo.nl. Our products are produced with care and packaged thoughtfully, ensuring that every order is handled reliably, transparently and without hassle.

2. Applicability

2.1 These Terms and Conditions apply to every offer made by ViBBoo and to every distance contract concluded between ViBBoo and the consumer through the webshop viBBoo.nl.

2.2 By using the website, placing an order, or entering into a contract, the consumer acknowledges having read and accepted these Terms and Conditions.

2.3 ViBBoo reserves the right to amend these Terms and Conditions. The version applicable at the time of ordering always applies to the relevant purchase.

2.4 If additional conditions apply (for example for promotions, gift cards, or custom-made items), they are only valid if explicitly communicated in writing or via the webshop.

2.5 In case of any conflict between these Terms and Conditions and any additional conditions, the provisions of these Terms and Conditions prevail unless explicitly stated otherwise.

3.1 ViBBoo sells high-quality sleeping bags for babies and children.

3.2 Each product is manufactured in a specialized factory in North Macedonia, following European quality and safety standards.

3.3 Production does not involve large-scale or low-cost mass manufacturing, such as typical Asian mass production. Instead, items are produced in controlled batches with a strong focus on quality, safety, and comfort.

3.4 Product photos may show minor variations due to material characteristics or production batches.

4.1 Every offer on the ViBBoo website includes a clear and complete description of the product, including price, characteristics and relevant details.

4.2 Obvious mistakes or typographical errors in pricing or product information do not bind ViBBoo.

4.3 All prices include VAT and exclude shipping costs, unless explicitly stated otherwise.

4.4 Offers are valid as long as they are displayed on the website, unless a different period is indicated.

6.1 The consumer has the right to withdraw from the contract within 14 days after receiving the product, without stating any reason.

6.2 During the cooling-off period, the consumer may inspect the product as they would in a physical store, but the product may not be used, worn, or washed.

6.3 Sleeping bags may only be returned if they are in original condition: unused, unwashed, free of odors or hairs, and in their original packaging.

6.4 If the product has been used, washed, damaged, or handled beyond what is necessary to assess it, ViBBoo reserves the right to charge depreciation or refuse the return.

6.5 To exercise the right of withdrawal, the consumer must contact ViBBoo within 14 days of receiving the product. After notifying ViBBoo, the consumer has an additional 14 days to return the product.

6.6 The cost of returning the product is the responsibility of the consumer.

6.7 ViBBoo will refund the purchase amount within 14 days after receiving the returned product, provided the product is received in acceptable condition.

7.1 If the consumer exercises the right of withdrawal, the return shipping costs are entirely the responsibility of the consumer.

7.2 The consumer is responsible for properly and securely packaging the return shipment. viBBoo is not liable for loss or damage during return transport.

7.3 If the consumer chooses a shipping method that is more expensive than the standard option offered by viBBoo, the additional costs will not be refunded.

7.4 Any depreciation in value caused by handling the product beyond what is necessary for assessment will be deducted from the refund amount.

7.5 If the returned product does not meet the conditions outlined in Article 6 (for example used, washed, damaged, or not in its original packaging), viBBoo reserves the right to refuse the return or to refund only part of the purchase amount.

8.1 The right of withdrawal does not apply to products that have been used, washed, damaged, or handled by the consumer in such a way that they are no longer in their original condition.

8.2 Products that are incomplete, heavily damaged, or visibly worn cannot be returned and are therefore excluded from the right of withdrawal.

8.3 If the returned product presents hygiene or safety concerns due to use (for example traces, odor, hairs, or stains), viBBoo reserves the right to refuse the return.

8.4 Any exclusion of the right of withdrawal will be assessed carefully and communicated to the consumer in writing with an explanation.

9.1 ViBBoo ships all products from the Netherlands. The delivery times stated on the website are indicative and not binding.

9.2 Orders within the Netherlands are typically delivered within 1–3 working days. Deliveries within the European Union are typically delivered within 3–7 working days.

9.3 Once the order has been shipped, the consumer will receive a shipping confirmation with a track-and-trace link (if available). ViBBoo is not responsible for delays caused by the carrier.

9.4 If an order is significantly delayed or suspected to be lost, ViBBoo will work with the consumer to provide an appropriate solution, such as replacement or refund.

9.5 The risk of damage or loss of products transfers to the consumer at the moment the order is delivered to the specified delivery address.

9.6 If a package cannot be delivered due to incorrect address details or failure to collect it from a pickup point in time, any additional shipping costs will be charged to the consumer.

10.1 ViBBoo guarantees that all products meet the reasonable expectations of quality, safety, and durability that the consumer may expect based on the product description and the normal lifespan of the product.

10.2 If a defect occurs within a reasonable period after purchase that is not caused by misuse, improper care, wear and tear, or failure to follow the care instructions, ViBBoo will assess the issue and provide an appropriate solution.

10.3 The warranty does not apply in the following situations:

10.4 If a defect falls under the warranty, ViBBoo will, depending on the situation, repair, replace, or (partially) refund the product.

10.5 For warranty claims, the consumer must send photos and a clear description of the issue so that ViBBoo can properly assess the situation.

10.6 If the defect is not covered under the warranty, ViBBoo will explain this in writing.

11.1 ViBBoo aims to handle every order correctly, carefully, and to the consumer’s satisfaction. If the consumer has a complaint about a product or our service, it can be reported via email.

11.2 Complaints should be described as clearly and completely as possible, preferably with photos or video to help clarify the issue.

11.3 ViBBoo will confirm receipt of the complaint within 2 working days and provide a substantive response within 5 working days.

11.4 If a complaint requires more time to investigate, ViBBoo will inform the consumer within 5 working days, including an indication of when a final response can be expected.

11.5 ViBBoo will always attempt to reach a suitable solution in consultation with the consumer, such as replacement, repair, (partial) refund, or another reasonable outcome.

12.1 ViBBoo is not liable for damage caused by incorrect or careless use of the product, or by failure to follow the usage and care instructions.

12.2 The total liability of ViBBoo is in all cases limited to the amount the consumer paid for the product in question.

12.3 ViBBoo is not liable for indirect damage, consequential loss, loss of profit, missed savings, or damage resulting from business or commercial interruption.

12.4 ViBBoo is not responsible for damage or loss that occurs during shipment by the carrier, unless there is demonstrable negligence on the part of ViBBoo.

12.5 If a product shows a manufacturing defect that falls under the warranty conditions, liability remains limited to repair, replacement, or refund as described in Article 10.

12.6 Any form of liability expires if the product has been modified, repaired, or altered by third parties outside the instructions provided by ViBBoo.

13.1 Orders placed at ViBBoo must be paid in full in advance using one of the payment methods available on the webshop, including iDEAL, credit card, PayPal, or other options offered by ViBBoo.

13.2 An order will only be processed and shipped once the payment has been successfully completed and received by ViBBoo.

13.3 If a payment is declined or not completed, the order will be cancelled automatically.

13.4 The consumer is responsible for using a correct and secure payment method. ViBBoo is not liable for any damage resulting from misuse of payment methods by third parties.

13.5 In case of suspected fraud, misuse, or unauthorized transactions, ViBBoo reserves the right to cancel orders and refuse payments until additional verification is completed.

13.6 All prices on the website include VAT and are displayed in euros unless stated otherwise. Any shipping costs will be shown separately during checkout.

14.1 ViBBoo is not liable for delays or failure to fulfil obligations resulting from circumstances beyond ViBBoo’s reasonable control.

14.2 Force majeure includes, among others: natural disasters, extreme weather conditions, pandemics, wars, strikes, fire, power outages, supplier issues, customs delays, transport disruptions, internet or system failures, and government-imposed measures.

14.3 In the event of force majeure, the consumer will be informed as soon as possible, and ViBBoo will offer a reasonable solution, such as a new delivery date, replacement shipment, or cancellation with a full refund.

14.4 If the force majeure situation lasts longer than 30 days, both the consumer and ViBBoo have the right to terminate the agreement without additional costs.

14.5 Force majeure does not entitle the consumer to compensation, as ViBBoo has no control over the circumstances causing the delay or non-performance.

15.1 All photos, texts, designs, logos, videos, layouts, product descriptions, and other content displayed on the ViBBoo website are the property of ViBBoo or used with permission from the rights holders.

15.2 It is not permitted to copy, reproduce, modify, distribute, publish, or commercially use any ViBBoo content without prior written permission from ViBBoo.

15.3 The use of ViBBoo content for commercial purposes—such as resale on other platforms, reproduction of product photos, or imitation of product designs—constitutes an infringement of intellectual property rights and may result in legal action.

15.4 The consumer may use ViBBoo content only for personal, non-commercial purposes, such as viewing product information or sharing a link to the webshop, provided this does not infringe on ViBBoo’s rights.

15.5 In case of suspected misuse or infringement of intellectual property rights, ViBBoo reserves the right to take immediate action, including requesting removal of unauthorized content and claiming any damages.

16.1 All agreements, purchases, and disputes between the consumer and ViBBoo are governed exclusively by Dutch law, regardless of the country from which the order is placed.

16.2 Disputes should preferably be resolved through mutual consultation. If this is not possible, any dispute shall be submitted exclusively to the competent court in the district where ViBBoo is established.

16.3 The applicability of the Vienna Convention on the International Sale of Goods (CISG) is expressly excluded.

16.4 This choice of Dutch law does not affect the mandatory consumer rights applicable in the consumer’s country of residence. European consumers therefore remain protected by the minimum legal rights applicable in their own country.