PRIVACY POLICY

1. Introduction

ViBBoo respects the privacy of all visitors and customers of our webshop. We process personal data carefully, securely, and transparently, in accordance with the General Data Protection Regulation (GDPR).

This privacy statement explains what data we collect, why we process it, how long we store it, and what rights you have as a consumer.

2. Data we collect

We process personal data when you visit our website, place an order, or contact us.

2.1 Data you provide directly

• First and last name
• Address and shipping details
• Email address
• Phone number (optional)
• Payment details (via payment providers; we do not see full card details)
• Order information

2.2 Automatically collected data

When visiting vibboo.nl:

• IP address (anonymised where possible)
• Browser data
• Device and session information
• Website usage & click behaviour (functional & analytical cookies)

2.3 Cookie data

We use functional and analytical cookies to ensure proper site operation and to analyse performance.
Marketing cookies are only placed with explicit consent.

3. Why we process this data

We process data only for legitimate purposes:

3.1 To fulfil your order

• Processing payment
• Shipping your order
• Customer service and communication
• Track & Trace notifications

3.2 For website functionality and security

• Improving user experience
• Security monitoring
• Fraud prevention

3.3 When you contact us

• Answering questions
• Handling complaints
• Processing warranty claims

3.4 Marketing (only with consent)

• Newsletter
• Personalised offers
• Remarketing (cookie consent required)

4. Legal basis for processing

We process data based on:

• Performance of a contract (order)
• Consent (cookies, marketing)
• Legitimate interest (website improvement, security)
• Legal obligation (administrative records)

5. Data retention

We do not retain data longer than necessary:

• Order & invoice data: 7 years (legal requirement)
• Customer accounts: as long as active
• Contact form messages: 12 months
• Analytical data: anonymised
• Marketing data: until consent is withdrawn

6. Sharing of data

ViBBoo does not sell your data to third parties.
We only share data with trusted partners necessary for:

• Payment processing (e.g., iDEAL, PayPal, Mollie)
• Shipping (PostNL, DHL, DPD or other couriers)
• IT hosting & security
• Analytics tools (anonymised)

All partners operate under Data Processing Agreements (DPAs).

7. Data security

We take appropriate technical and organisational measures, such as:

• SSL encryption
• Secure EU-based servers
• Access control
• Logging & monitoring
• Data minimisation

8. Your GDPR rights

You always have the right to:

• Access your data
• Correct inaccuracies
• Request deletion (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to marketing
• Withdraw consent

You can exercise these rights via:

📩 info@vibboo.nl

9. Contact details

ViBBoo

Website: https://vibboo.nl

E-mail: info@vibboo.nl

Adres: Beethovenlaan 6, 2151GT Nieuw Vennep, Nederland

KVK: 96309717

BTW: NL377696699B01

10. Changes to this policy

ViBBoo reserves the right to update this privacy statement.
The latest version is always available on vibboo.nl.